Ginkgo Home and Antiques does not accept returns or exchanges. Each item is sold "as is," and its condition, including any signs of age, wear, or imperfections, is carefully documented and photographed in the product listing.
We encourage you to review all photos, read descriptions thoroughly, and email info@ginkgohomeandantiques.com with questions before making a purchase.
Due to the inherent nature of antiques and the careful descriptions we provide, our return and exchange policy reflects these considerations.
Under this circumstance: you must email info@ginkgohomeandantiques.com within 5 business days of delivery (as confirmed by shipping carrier tracking). Please include the following:
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Your order number and the item description
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The date your package was delivered
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Photos of the damaged item from multiple angles
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Photos of the packaging (including the box and any protective materials)
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A brief description of the damage
Most resolutions take about 5–10 business days.
